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Shipping Policies

Australian Orders

Upon receipt of your order and clearance of payment, we will aim to despatch your goods as soon as possible. For most of our items in stock, this is generally 1-3 business days. Some items, such as customised party invitations (coming soon!), can take 1-2 weeks to despatch depending on our workload (please ensure adequate time when ordering these).

If you require your order urgently, please contact us directly for our express post service.

We use Australia Post for most of our deliveries.

Shipping to most areas in Australia is:

Parcel post (up to 500g) $9.25
Parcel post (up to 3kg) $14.40
Parcel post (up to 5kg) $17.90

Due to the bulkiness of some orders, shipping costs may greatly exceed the postage rate specified above. On these occasions, a quote on shipping will be provided for your approval before your order is finalised.

We use recycled boxes for larger orders where possible.

International Orders

We welcome overseas orders. Shipping charges shown apply to Australia only, so additional charges will apply for international shipments. If you place an order online, we will email you with actual shipping costs for your approval before the order is finalised.

Alternatively, you can Contact Us before placing an order and we can give you an idea of the cost to send all of your party goodies.

Pick Up

Collection can be arranged in the Ballarat area. This option is available at check out.


Hire Policies

Deer Little Parties pride ourselves on keeping a beautiful range of hire items for children's parties and other special occasions. In order to keep our range in good condition for everyone to enjoy, we do have to set some terms and conditions in place.

How to Book Hire Items

Deer Little Parties requires payment for any party hire items to be received online via our Hire page and can be paid by direct debit or Paypal prior to your event. Deer Little Parties will contact you within 24 hours to confirm your items and discuss bond requirements.

Security Deposit

In addition to the hire cost, we do also request a security deposit to be paid in cash at the time of delivery or pick up. This security deposit will be receipted and held until collection of the hire items has been effected. Once we have collected the hire items and noted they are in the same condition as delivered, then the cash deposit will be returned.

Cancellations

If a booking is cancelled one week prior to the booking date, Deer Little Parties will issue a full refund. Bookings that are cancelled less than 1 week than the function date will incur a partial forfeit of hire fee (to be determined at cancellation).

Supply of Hire Items

Deer Little Parties will supply the goods in a clean condition. Please return goods in the same condition as delivered.

Breakages

If breakages should occur, please notify Deer Little Parties as soon as possible. Any hire items damaged will be negotiated to be paid for at cost price – this may be taken from the deposit. If the replacement of the hire items damaged exceeds the deposit, an invoice will be generated by Deer Little Parties which will need to be paid on 7 days terms.

Hire Period & Pick Up

Weekend hire is from Friday afternoon until Monday morning. Pick up and return of equipment is from Mt Helen, Ballarat (unless other arrangements have been made). If you require hire of equipment for a longer period, you can discuss this with Deer Little Parties when we contact you. Extra hire fees may apply.

Interstate Hire

At this stage, hire is available only in the Ballarat and surrounding areas. Pick up is from Ballarat. We cannot courier or post hire items unfortunately.